Support

Get in touch

Email is our main support channel. We reply within one business day, faster for payment questions.

support@genmart.pro
A generation failed

Send the task id from your library — we will check what the model answered and return the credits if they were charged.

Payment and refunds

Payment did not arrive, an invoice expired, you need a refund of unused credits — write from your account address and name the order.

Account access

The confirmation email does not arrive, the password is lost, or you want the account and its data deleted.

Everything else

Questions about models, prices, rights to results and partnerships.

Project: GenMart — AI media generation studio
Website: genmart.pro
Support: support@genmart.pro
Response time: one business day